SHIPPING

We have simplified our shipping rates. Ground shipping is the least expensive way to ship your products. We ship from three warehouses in the US and can ship anywhere in the US and Canada. Typically, your supplies will arrive within 1-2 business days; in the mountain states...up to 3 business days. In Alaska and Hawaii, it may be 4-7 business days. Canadian shipments may be between 4-10 business days. For more urgent deliveries, we do offer one-day or two-day shipping (additional charges will apply).

Ground Shipping Rates within the continential US:         $.10 to $250.00...................$7.95

                                                                                 $250.01 and above...............FREE

Please Note:  Regular freight may apply for large, heavy (above 20 lbs.) items and equipment (such as electrotherapy), etc. Please call for actual charges when purchasing these items.

RETURN POLICY

Items returned within 30 days of receipt will be refunded 100% of the product total (freight not included). Returns received between 30 and 60 days will have a 25% restocking fee applied. No return items shall be accepted for refund after 60 days. ALL returned items must be in unopened in original packaging, not expired and in salable condition. No returns on custom orders.

If you wish to return products, you will be reponsible for packing and shipping the item. Before sending your returns, please contact us for a "Return Authorization Number" (RAN) and proper mailing address. We cannot accept a return without a valid RAN. RAN's must be obtained 30 days from the customer receiving the product. RAN's must be written on the outside of the package as well as indicated on the inside.

PACKAGE DAMAGE

Inspect all packages carefully upon delivery for damage. If a package is damaged, have the driver note the damage on the delivery receipt. Open all packages immediately to inspect for concealed damage. If there is concealed damage, keep the packaging material and call us at 1-888-838-8427 for customer assistance.